Wednesday April 15th at CIT James Barry gallery. Facilitated by Heather Madden and Catherine Murphy. www.cit.ie/servicedesigncork #servicedesigncork
What is service design?
The ongoing issue is understanding what this is all about! User involvement is the central element to improving existing services and creating new ones at various levels of complexity. These can range from relatively simple ones like entertainment and professional services right up to the mammoths of education, public service and healthcare. Example methods are service blueprints and personas.
A light bulb moment
Heather then told the story of how as a business analyst looking for ways to improve the admissions process, coming across a project at the University of Derby project it was her "light bulb moment". Here was a solution to the challenge.
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